Feedback & Resolution system
SphereCard doesn’t chase drama. It structures feedback and resolution so consumers feel heard and vendors have a fair way to protect their reputation.
Section 1 – What the Feedback Center Does
A Simple Way to Share Feedback
SphereCard includes a Feedback Center where you can look up a vendor by name and quickly share your experience.
When you find the vendor you’re looking for, you can choose:
Compliment – Positive feedback about a great experience
Complaint – A concern, issue, or disappointment you want addressed
From there, SphereCard channels your feedback into the right path—without turning everything into a public star-rating battle.
Section 2 – Compliments: Turn Good Experiences into Proof
Compliments Become Powerful Testimonials
When you submit a compliment:
It can be added to the vendor’s SphereCard profile as a testimonial
Future customers can see real praise from real people
Vendors are rewarded for doing good work and showing up consistently
SphereCard makes it easy to turn a positive experience into something that builds credibility and encourages referrals.
Section 3 – Complaints: Resolution, Not Public Punishment
Complaints Go to Resolution, Not a Public Wall of Shame
When you submit a complaint:
It does not appear as a public negative review on the vendor’s profile
It goes into SphereCard’s resolution flow instead
The focus is on what happens next—how the vendor responds
This protects consumers by giving them a structured way to raise issues, and it protects vendors from being trapped by a single public review that might be mistaken, emotional, or later resolved.
Section 4 – The VeriSatified™ Badge
VeriSatified™ – Accountability You Can See
Some vendors on SphereCard display a VeriSatified™ badge on their profile.
That badge means:
The vendor has agreed to respond to complaints submitted through SphereCard within 14 days
If they don’t respond within that time, they risk losing their VeriSatified™ badge
If the situation is resolved satisfactorily, the badge can be restored
SphereCard doesn’t decide who is right or wrong. Instead, the VeriSatified™ badge shows whether a vendor engages with issues and takes feedback seriously.
Short version:
No response → badge at risk.
Good-faith resolution → badge can come back.
Section 5 – Why SphereCard Doesn’t Use Stars
Why We Don’t Use Star Ratings
Traditional 1–5 star systems can trap a vendor in a negative score for years because of:
A review left in anger
A misunderstanding of the offer
A simple mistake—like tapping 2 stars instead of 5
Even if the situation is later cleared up, the negative rating often can’t be fully corrected. That hurts vendors, confuses customers, and doesn’t reflect what’s happening today.
SphereCard takes a different approach:
We don’t display a public star rating system
We do provide a clear channel for compliments and complaints
We do show whether a vendor responds to issues through the VeriSatified™ system
We focus on resolution and behavior over time, not a permanent punishment for a single moment.
Section 6 – Serious Issues Like Fraud
How We Handle Serious Issues Like Fraud
Most feedback on SphereCard is about everyday service: good experiences, misunderstandings, or problems that can be resolved through communication.
In rare cases, a consumer may report a serious issue such as suspected fraud.
When that happens:
SphereCard may temporarily limit or hide the vendor’s profile while we request a response from them through the Feedback Center.
The vendor is expected to respond within the same 14-day window used for our resolution standards.
If a vendor is accused of fraud and does not respond within 14 days, SphereCard may permanently remove their profile to protect consumers and the integrity of the platform.
SphereCard does not act as a court or decide legal guilt.
We enforce our platform rules and may remove profiles where we do not receive a response in serious cases, especially when consumer trust and safety are at risk.
(For full details, see our Terms & Conditions.)
Section 7 – How This Protects Everyone
Better for Consumers. Better for Vendors.
For consumers:
You have a clear place to share compliments and raise concerns
You can see which vendors have committed to respond via their VeriSatified™ badge
You get more context than a simple star score
For vendors:
You’re not locked into a public “low star” reputation from one bad day
You have a structured way to address complaints and demonstrate integrity
You can turn satisfied outcomes into visible testimonials and referrals
SphereCard sees results, not punishment. We want issues handled, relationships repaired where possible, and great work highlighted.
Section 8 – SphereCard’s Role
Our Role: Tools, Not Verdicts
SphereCard provides tools to:
Display professional information
Collect compliments and complaints
Manage resolution requests, badge status, and, when necessary, profile removal
We do not:
Take sides in individual disputes
Independently verify every claim made by vendors or consumers
Guarantee outcomes or endorse specific vendors
The Feedback Center and VeriSatified™ badge are designed to show how vendors respond, not to declare who is “right” or “wrong.” We help you see patterns of behavior so you can decide who to trust.
Section 9 – Call to Action
Show How You Handle Feedback
For vendors, SphereCard is your chance to show you stand behind your work—not just when things go right, but also when something goes wrong.
For consumers, it’s a place where your voice can help shape better experiences and more trustworthy connections.
“Search a Vendor in the Feedback Center”