A Smarter Way to Handle Feedback, Protect Reputation, and Build Trust

Feedback and badge status on SphereCard are tied to registered accounts and active participation, ensuring every signal comes from a real person with real experience.

Traditional review platforms can trap a business in a low score for years because of a single heated moment, a misunderstanding, or even a misstep in a star rating. SphereCard is built differently.

The VeriSatisfied™ Feedback System focuses on resolution, not permanent punishment.

How Feedback Works on SphereCard

SphereCard includes a Feedback Center where consumers can look up a vendor by name and share their experience. When you find the vendor you’re looking for, you choose:

• Compliment – for a positive experience
• Complaint – when something needs attention

From there, SphereCard channels your feedback into the right path.

Compliments → Proof on the Profile

Positive experiences shouldn’t disappear.

When you submit a compliment:

• It can be added to the vendor’s SphereCard profile as a testimonial
• Future customers can see real praise in context
• Vendors are rewarded for doing great work

Compliments turn satisfied customers into powerful social proof.

Complaints → Resolution, Not Public Attack

Negative experiences deserve attention—not a public pile‑on.

When you submit a complaint:

• It does not appear as a public one-star review
• It flows into SphereCard’s resolution system
• The focus shifts to how the vendor responds

This gives consumers a clear place to raise issues and gives vendors a fair chance to address them—without being tried in the court of social media.

Everyone Starts VeriSatisfied™

Every vendor begins with a VeriSatisfied™ badge, signaling that:

• They agree to respond to issues raised through the Feedback Center
• They understand that reputation must be earned and maintained

From there, the responsibility is to keep it active.

14 Days to Respond

When a complaint is submitted:

• The vendor has 14 days to respond within the platform
• Ignoring a complaint may result in losing the VeriSatisfied™ badge
• If the issue is resolved, the badge can be restored

The badge is not a trophy. It’s a living signal of how a vendor shows up when feedback comes in.

SphereCard does not decide who is right or wrong.
The VeriSatisfied™ badge simply reflects whether a vendor engages with issues.

No Star Ratings. Resolution Over Punishment.

SphereCard does not display a public star‑rating system because:

• A single angry review can drag down a score for years
• Stars are easy to mistype and hard to correct
• Scores rarely reflect how a business operates today

Instead, SphereCard:

• Turns positive experiences into compliments and testimonials
• Channels complaints into a structured resolution flow
• Uses the VeriSatisfied™ badge to show whether vendors respond

SphereCard measures how issues are handled, not just how someone felt in one moment.

Serious Issues Like Fraud

Most feedback involves everyday service.
In rare cases, a consumer may report a serious issue such as suspected fraud.

In those cases:

• SphereCard may temporarily limit or hide the vendor’s profile
• The vendor must respond within the same 14-day window
• Failure to respond may result in permanent profile removal

SphereCard does not act as a court or determine legal guilt.
We enforce platform rules when there is no response in serious cases.

Better for Consumers. Fairer for Vendors.

For consumers:

• A clear place to leave compliments and raise concerns
• Visibility into which vendors keep their VeriSatisfied™ badge active
• More context than a simple star score

For vendors:

• Not locked into a permanent low rating from one bad day
• A structured way to address complaints
• Resolutions can turn into testimonials and referrals

SphereCard focuses on results, not punishment.
We want issues handled, relationships repaired, and great work highlighted.

Our Role: Tools, Not Verdicts

SphereCard provides tools to:

• Display professional information
• Collect compliments and complaints
• Manage resolution requests and badge status
• Remove profiles when necessary

SphereCard does not:

• Take sides in disputes
• Independently verify every claim
• Guarantee outcomes or endorse specific vendors

The VeriSatisfied™ Feedback System shows how vendors respond, helping consumers decide whom to trust.