SphereCard® – digital business card & marketing card VeriSatisfied™ Feedback System
SphereCard’s VeriSatisfied™ Feedback System is the smarter way to handle feedback, protect reputation, and build trust.
Traditional review systems can trap a business in a bad score for years because of one heated moment, a misunderstanding, or even a mis-tap on a star rating. SphereCard is built differently.
The VeriSatisfied™ Feedback System focuses on resolution, not permanent punishment.
How Feedback Works on SphereCard
SphereCard includes a Feedback Center where consumers can look up a vendor by name and share their experience.
When you find the vendor you’re looking for, you choose:
Compliment – for a positive experience
Complaint – when something needs attention
From there, SphereCard channels your feedback into the right path.
Compliments → Proof on the Profile
Positive experiences shouldn’t disappear.
When you submit a compliment:
It can be added to the vendor’s SphereCard profile as a testimonial
Future customers can see real praise in context
Vendors are rewarded for doing great work and serving well
Compliments help turn satisfied customers into powerful social proof.
Complaints → Resolution, Not Public Attack
Negative experiences deserve attention—not a public pile-on.
When you submit a complaint:
It does not appear as a public one-star review on the profile
It flows into SphereCard’s resolution system instead
The focus shifts to what happens next: how the vendor responds
This gives consumers a clear place to raise issues and gives vendors a fair chance to address them, instead of being tried in the court of social media.
Everyone Starts VeriSatisfied™
On SphereCard, every vendor starts with a VeriSatisfied™ badge.
This badge is a visible signal that:
The vendor has agreed to respond to issues raised through the Feedback Center
They understand that reputation is something to earn and maintain every day
From there, the responsibility is to keep it active.
14 Days to Respond
When a complaint is submitted through SphereCard:
The vendor has 14 days to respond within the platform
If they ignore the complaint, they can lose their VeriSatisfied™ badge
If the situation is addressed and resolved satisfactorily, the badge can be restored
The badge isn’t a one-time trophy. It’s a living signal of how a vendor shows up when feedback comes in.
SphereCard doesn’t decide who is right or wrong.
The VeriSatified™ badge simply reflects whether a vendor engages with issues and takes feedback seriously.
No Star Ratings. Resolution Over Punishment.
SphereCard does not display a public star-rating system.
Why? Because:
A single angry review can drag down a score for years
Stars are easy to mis-tap and hard to correct
Scores often don’t reflect how a business operates today
Instead, SphereCard:
Turns positive experiences into compliments and testimonials
Channels complaints into a structured resolution flow
Uses the VeriSatified™ badge to show whether vendors respond and participate in that process
We measure how issues are handled, not just how people felt in one moment.
Serious Issues Like Fraud
Most feedback is about everyday service: good experiences, misunderstandings, or problems that can be resolved.
In rare cases, a consumer may report a serious issue such as suspected fraud.
In those cases:
SphereCard may temporarily limit or hide the vendor’s profile while requesting a response
The vendor is expected to respond within the same 14-day window
If the vendor does not respond, SphereCard may permanently remove their profile to help protect consumers and the integrity of the marketplace
SphereCard does not act as a court or decide legal guilt. We enforce our platform rules when there is no response in serious cases. For full details, see our Terms & Conditions.
Better for Consumers. Fairer for Vendors.
For consumers:
A clear place to leave compliments and raise concerns
Visibility into which vendors keep their VeriSatisfied™ badge active
More context than a simple star score can ever provide
For vendors:
Not locked into a permanent low star rating from one bad day
A structured way to address complaints and show you stand behind your work
Positive resolutions can turn into testimonials and referrals, not just damage control
SphereCard sees results, not punishment.
We want issues handled, relationships repaired where possible, and great work highlighted.
Our Role: Tools, Not Verdicts
SphereCard provides tools to:
Display professional information
Collect compliments and complaints
Manage resolution requests, badge status, and, when necessary, profile removal
SphereCard does not:
Take sides in individual disputes
Independently verify every claim made by vendors or consumers
Guarantee outcomes or endorse specific vendors
The VeriSatified™ Feedback System is designed to show how vendors respond, so you can decide who to trust.