A Smarter Way to Handle Feedback, Protect Reputation, and Build Trust

Feedback and badge status on SphereCard are tied to registered accounts and active participation, ensuring every signal comes from a real person with real experience.

Traditional review platforms can trap a business in a low score for years because of a single heated moment, a misunderstanding, or even a misstep in a star rating. SphereCard is for solutions.

The VeriSatisfied™ Feedback System focuses on resolution, not permanent punishment.

SphereCard uses the Interactive Business Listing (IBL) structure — your unified professional identity, visibility, communication, and trust layer inside Find My SphereCard.

How Feedback Works on SphereCard

SphereCard includes a Feedback Center where consumers can look up a vendor by name and share their experience. When you find the vendor you’re looking for, you choose:

• • Compliment – for a positive experience

  • Complaint – when something needs attention

From there, SphereCard routes your feedback to the right place.

Compliments → Proof on the Profile

Positive experiences shouldn’t disappear.

When you submit a compliment:

• • It adds to the vendor’s SphereCard profile as a testimonial

  • Future customers can see real praise in context

  • Great customer service is acknowledged

Compliments turn satisfied customers into powerful social proof.

Complaints → Resolution, Not Public Attack

Negative experiences deserve attention — not a public pile‑on.

When you submit a complaint:

• • It does not appear as a public one‑star review

  • It flows into SphereCard’s resolution system

  • The focus shifts to how the vendor responds

  • Vendors get a fair chance to address issues without being tried in the court of social media

Everyone Starts VeriSatisfied™

Every vendor begins with a VeriSatisfied™ badge, signaling that:

• • They agree to respond to issues raised through the Feedback Center

  • They understand that reputation must be earned and maintained

From there, they must keep it active.

14 Days to Respond

When a complaint is submitted:

• • The vendor has 14 days to respond within the platform

  • Ignoring a complaint may result in losing the VeriSatisfied™ badge

  • The badge is restored when a complaint is satisfied

The badge is not a trophy. It’s a living score that updates when feedback comes in.

SphereCard does not decide who is right or wrong. The VeriSatisfied™ badge reflects a vendor’s account.

No Star Ratings. Resolution Over Punishment.

SphereCard does not display a public star‑rating system because:

• • A single angry review can drag down a score for years

  • Stars are easy to mistype and hard to correct

  • Scores rarely reflect how a business operates today

Instead, SphereCard:

• • Turns positive experiences into testimonials

  • Channels complaints into a structured resolution flow

  • Uses the VeriSatisfied™ badge to show whether vendors respond

SphereCard measures resolution, not just how someone felt in one moment.

Serious Issues Like Fraud

Most feedback involves everyday service. In rare cases, a consumer may report a serious issue such as suspected fraud.

In those cases:

• • SphereCard may temporarily limit or hide the vendor’s profile

  • The vendor must respond within the same 14‑day window

  • Failure to respond may result in permanent profile removal

SphereCard does not act as a court or determine legal guilt. In serious cases, we enforce platform rules when there is no response.

Better for Consumers. Fairer for Vendors.

For consumers:

• • A clear place to leave compliments and raise concerns

  • Visibility into which vendors keep their VeriSatisfied™ badge active

  • More context than a simple star score

For vendors:

• • Not locked into a permanent low rating from one bad day

  • A structured way to address complaints

  • Resolutions can turn into testimonials and referrals

SphereCard focuses on results, not punishment. We want to handle issues, repair relationships, and highlight great work.

Our Role: Tools, Not Verdicts

SphereCard provides tools to:

• • Display professional information

  • Collect compliments and complaints

  • Manage resolution requests and badge status

  • Remove profiles when necessary

SphereCard does not:

• • Take sides in disputes

  • Independently verify every claim

  • Guarantee outcomes or endorse specific vendors

The VeriSatisfied™ Feedback System shows how vendors respond, helping consumers decide whom to trust.